You can sign up with EHD through your mobile number, google account, or even with your email address. Once the OTP is verified, you will be required to enter your basic details like name and email and that's it. Done!

For any reason you are unable to login to your account please Try resetting your password and try logging in again. In case that doesn't work, please reach out to us. 

If you are trying to login with your registered mobile number not receiving an OTP, click on the resent the OTP button. 

Still not successful, try logging in with another number. 

This is completely optional; however, we collect your alternate number in case we are unable to reach you on your registered mobile number. 

Yes, if you wish to change the mobile number or unlink your email, please reach out to our customer care team and we will do the needful for you.

You can check the serviceability of your location by entering your pin code either on the homepage of the website or on the description page of the product.

Please note, not all products are serviceable to all locations.

Apologies for the inconvenience.  

If your pin code is not serviceable for a particular product, we request you to please be patient, as we are working towards expanding our services pan India. 

The chance of this happening is extremely rare. However, if you have experienced this issue, we express our sincere apologies. Please contact our customer care team for the next steps.

We accept both prepaid and cash-on-delivery (COD). 

The prepaid options available are: 

Credit Card - Full swipe/EMI 

Debit Card 

Debit Card EMI 

UPI 

Net banking. 

Yes, orders can be placed through COD. 

However, please note that the maximum order amount cannot cross INR (Amount) Also, paying online during the time of delivery is not possible. 

Paying online during the delivery of Cash on Delivery (COD) orders is not possible.

We are awaiting a response from the bank regarding the status of your payment. If successful, your order will be confirmed, and you will be notified. If the payment fails, a refund will be initiated to the original source and will be credited in 5-7 business days.

No, there are no additional charges for placing a Cash on Delivery (COD).

No, EHD does not save any payment details.

You can cancel your order by reaching out to our customer care. Please note you can only cancel the order before it is shipped.

If you change your mind after placing an order, you can cancel the order (or part of the order) before it is shipped. The cancellation window is 48 hours of order placement. Currently, there is no cancellation fee if cancelled within the cancelation period.

You will only be able to cancel the order before it gets shipped. If your order has not been shipped but you are still unable to cancel it, please reach out to our customer care team.

You can expect the refund to be credited to your account within 10-14 business days

You will only be able to modify the order before it gets shipped. If your order has not been shipped but you are still unable to modify it, please reach out to our customer care team. 

Yes, In case of any national holiday.

Yes, please reach out to our customer care. You can change address until the order is shipped and the new address is serviceable.But please note: the delivery date might change based on the new location that is added.

You can change your email or provide alternate number in case you want to change your primary number please reach out to customer care.

Yes, please reach out to customer care, in case you have ordered the wrong size, we can modify it before the order is shipped. Please note modifying the order might result in a change of delivery date.

The delivery duration is usually dependent on the item that you have purchased and the delivery location. We share the Expected delivery date once the order is dispatch.

You can track your order by contacting on our customer care number.

Apologies for any inconvenience. Due to a high volume of orders during our recent sale, there might be slight delays but we're working diligently to ensure on-time delivery. We are also trying to proactively communicate any delays and the new expected delivery date. 

Your patience is appreciated, and if you require additional support, please don't hesitate to reach out to our support team via chat. Thank you for choosing us. 

Confirmed/Order placed - The order has been confirmed by EHD. 

Cancelled-The order has been cancelled (Either from the customer from EHD) 

Item Packed - The item has been packed and is ready to be shipped to your location. 

Order Processing - The item is getting manufactured or getting ready to leave our warehouse. 

In transit - The item has started its journey from our warehouse to the delivery centres. 

Handover to delivery partner - The item has been handed over to delivery partner for delivery 

Delivered - The item has been delivered. 

Out for Delivery -The item is marked out for delivery. 

Delay in Delivery -This status comes after the item is shipped and there is a delay from LP (logistic partner). 

Return Requested - A return request has been placed for a particular item. 

Returned to Source - The delivery attempt has failed, and the item has been returned to the source/returned to the sender 

Hold - The item is kept on hold. 

Call not received - We tried to contact the customer, but the customer did not receive the call. 

Call not connected - We tried to contact the customer, but we could not reach the customer. 

Your item is shipped via Blue Dart, you can contact the delivery agent by dialing the contact number sent to your SMS by the logistical partners.

This usually depends on the items ordered. However, in most cases, individual items are shipped independently.

We sincerely apologize for the inconvenience caused. The chance of this happening is extremely rare. Please reach out to our support team and they will help with the resolution of this issue.

If we are unable to deliver your items even after multiple attempts, the item will be returned to source and will be cancelled. In case you have already made the payment, please expect a refund within 10-14 business days.

Usually this happens in very rare cases, requesting you to reach out to customer care for more information.

Currently, you are not required to pay any shipping charges.

Our products and accessories are shipped pan India but excluding some of the pin codes, we are currently working on reaching all part of India.

Apologies for any inconvenience. Due to a high volume of orders during our recent sale, there might be slight delays but we're working diligently to ensure on-time delivery. We are also trying to proactively communicate any delays and the new expected delivery date.  

Your patience is appreciated, and if you require additional support, please don't hesitate to reach out to our support team via chat. Thank you for choosing us. 

Don’t worry, as this happens often. Most of the delivery duration is spent in getting the order ready so the order still shows the confirmed/Order processing status.

We always aim to bring you your products before the scheduled delivery date.

If your order is shipped through an external logistics partner, an AWB (Air Waybill Number) will be generated. This number can be used to track your package on the logistics partner site for more accurate updates on the shipment.

Our Installation team shall call to you check your availability before delivering the items.

No, we do not offer any charges on the installation of our products and the installation is done by our installation team member that is assigned by us.

This is not the expected behavior, and we apologize for the inconvenience caused. Please contact our customer care team so that they can assist you.

The installation will happen within 72 hours from the date of delivery.

Usually, installation happens within 72 hours of the time of delivery and no request needs to be placed. It is a free service from us.

Installations happen within 72 hours of the time of delivery, and we will call you prior to confirming your availability. In case you need more time, please reach out to our support team via chat to check the possibility. 

The installation ideally happens within 72 hours from the date of delivery. In case this window is crossed, please reach out to our support team via chat for assistance. 

No, the installation is done only at the delivery address of the product ordered.

Our sincere apologies if you receive a damaged product, we request you to reach out to our customer care team for further assistance.

Please refer to the Return and replacement policy on the product page and reach out to our support via email for further steps. 

No, there are no additional charges for return or replacement.

The refund will be initiated once the item reaches our warehouse. And the refund will be processed in 10 - 15 business days.

The policy changes from product to product and the same can be seen under the Return & Refund Policy.

The policy changes from product to product and the same can be seen under the Return & Refund Policy.

Refund value is credited to the source account in case of online payment.  

In the case of Cash on Delivery, a link is sent to users registered mobile number to collect bank account details or UPI id in which the refunds are processed. 

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address: 

Address: Take Interio Private Limited, SZ 89, MIDC, Butibori, Maharashtra 441122, India. 

While EHD believes in putting the customer’s needs first, it might be possible that, under some circumstances, if the return or replacement criteria is not satisfactorily met then the return/replacement can be put on hold until further clarifications.

At EHD, the return/replacement policy period is counted from the installed date of the original item.

Yes, the original discount be applicable if you choose to replace/exchange the product. 

No this is not possible, on complete return of the returned item will the new replacement be processed and shipped.

A refund is initiated once the returned product reaches our warehouse. 

Usually, a refund is initiated once the product reaches our warehouse and usually processed in 10 to 15 business days. If you still haven’t gotten the refund after 10 to 15 days (about 2 weeks), requesting you to reach out to our customer care.

A refund is initiated once the product reaches our warehouse and usually processed in 10 to 15 business days.

In the case of prepaid orders, the refund is processed to the original source of payment. But in case of COD orders, you can select the bank account or the UPI to which the refund needs to be made.

All refunds from us are directly sent via online transaction or directly to the provided account information.

In such cases, we are usually awaiting the response of your payment from the payment gateway. In case it is successful, the order will be confirmed. However, if it fails, your amount will be refunded automatically.